Questions project owners ask us

We turn a project requirement into a procurement decision. You send drawings, a BOQ, specifications or simply what you need; we structure the requirement, match qualified suppliers, compare technical and commercial offers, coordinate samples and approvals, and stay on the order through delivery.

It depends on how complete the requirement is. With drawings and specifications in hand, a first comparable quotation usually comes back within a few working days; incomplete packages take longer because we first close the missing parameters with you.

Yes. We start with a clarification list — dimensions, material, hardware grade, colour reference, acceptance standard — and fill the gaps with you before quoting. A precise BOQ speeds things up, but it is not a precondition.

Our core network is in China, and we also benchmark against local suppliers where it makes sense. For heavy, low-value or urgent items, buying locally is often the better call — we will tell you so rather than force a cross-border order.

No. Turning your drawings, BOQ or specification into a structured requirement, shortlisting suppliers and returning comparable quotations carries no charge. You hold the clarification list, the shortlist and the quotations before any commercial commitment exists in either direction. If the numbers or the suppliers are wrong for the project, you stop there.

Then nothing is owed. A fee attaches to a procurement action — an order placed, production committed, goods shipped on your behalf — not to the weeks we may spend before it. Projects that stall at design stage, go back to tender, or end up with a local supplier close without a charge. Where a project cannot support cross-border sourcing, we say so early, before it turns into a fee conversation.

It should not be, and you do not have to take that on trust. Any quotation we send can be checked two ways: every line states its trade term — ex-works, FOB, CIF or DDP — and whether tax, customs clearance and inland transport are included; and any coordination service we provide stands as its own line with its scope named, never folded into a unit price. A quotation that cannot survive those two checks should not be accepted — from us or from anyone else.

Before anything is committed — before an order is placed, a production slot is booked or a shipment is arranged. The figure reaches you in writing, with the scope it covers, and the work waits for your confirmation. If it does not work for the project, you say so and we stop there; nothing already delivered to you is withdrawn. What we will not do is let a fee appear for the first time after the work is done.

It depends on the category, volume and specification. Labour-intensive, standardised products — windows, cabinetry, furniture, metalwork — usually show a clear advantage. Heavy, low-unit-price or urgent items can be cheaper locally. We compare landed cost, not ex-works price.

Every quotation states the trade term — ex-works, FOB, CIF or DDP — and whether taxes, customs clearance and inland transport are included. Nothing is left to be added later.

Typically a deposit with the balance before shipment; larger orders can be structured with a letter of credit. Terms are confirmed per order and per factory before production starts.

We check business registration and production scope, equipment and production lines, export records to the Gulf, and verify the site by visit or live video walkthrough. Trading companies are filtered out before they reach your shortlist.

Export records to the Gulf — particularly the UAE and Saudi Arabia — are one of our screening criteria, and we ask for category-relevant certifications such as ISO, fire rating and green building certificates with checkable numbers.

Production follows the sealed, signed sample. Colour code, texture and batch are locked in the contract, and any deviation is handled against that sealed reference — not against a verbal description.

Warranty is set per category and factory standard — commonly one to five years depending on whether it is hardware, curtain wall or sanitary ware — and is written into the contract. Claims are traced back to the responsible batch and supplier.

Custom categories typically run 30–60 days from order confirmation to shipment, plus sea freight and customs clearance. We plan backwards from your construction milestones and avoid Ramadan and peak-summer production windows.

Yes. Production and shipments can be split by floor, zone or construction sequence, so material arrives when it is needed instead of sitting in your yard.

Doors and windows, marble and porcelain, hotel solutions, aluminium curtain wall, custom metalwork, custom cabinetry, sanitary ware, SPC wall panels and flooring, and hotel and villa furniture.

From a single villa to a full hotel. The honest caveat: the smaller the volume, the less the cross-border route pays off — we will tell you when local sourcing is the better answer.